CALL NOW

Privacy Policy

Last updated: February 12, 2026

Renu Healthcare (“Renu,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit or use our website and related online services (collectively, the “Services”).

This Privacy Policy also includes a California Privacy Notice for purposes of the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

1) Notice at Collection

What we collect (categories):

  • Identifiers & contact details (e.g., name, email, phone number, IP address)

  • Internet/network activity (e.g., pages viewed, clicks, device/browser data, cookies)

  • Approximate location (e.g., city/state inferred from IP address)

  • Communications (e.g., messages you submit, call/email/text interactions)

  • Health-related information you choose to share through the Services (e.g., symptoms, conditions, treatment interests)

  • Account credentials (if you create/use an account or portal)

Why we collect it (purposes):

  • Provide and operate the Services, including responding to inquiries and appointment requests

  • Communicate with you (including confirmations, reminders, and support)

  • Improve, maintain, and secure the Services (analytics, troubleshooting, fraud prevention)

  • Marketing/advertising where permitted by law and consistent with your choices

Retention: We keep personal information only as long as reasonably necessary for the purposes described above, including to comply with law, maintain records, resolve disputes, and enforce agreements. Retention depends on factors such as the type of data, why it was collected, and applicable legal requirements.

Sale/Sharing (California): We do not sell personal information for money. We may “share” certain information (such as online identifiers and browsing activity) with advertising/analytics partners for cross-context behavioral advertising depending on which cookies/trackers are enabled and your choices. See Section 6 (California Privacy Notice) for opt-out options.

2) Information We Collect

A. Information you provide

  • Contact details (name, email, phone)

  • Messages and form submissions (including appointment requests)

  • Any information you choose to include in your communications (which may include health-related details)

  • Account information/credentials (if applicable)

B. Information collected automatically

  • Device and usage data (IP address, browser type, device identifiers, pages visited, referring page)

  • Cookies and similar technologies (see Section 5)

C. Information from other sources

  • Vendors that support our Services (e.g., hosting, security, analytics, communications tools)

  • Advertising/social platforms (if you interact with our ads/pages)

3) How We Use Information

We use personal information to:

  • Provide, maintain, and improve the Services

  • Respond to inquiries and appointment requests

  • Communicate with you (including service-related messages)

  • Personalize and measure website performance and user experience

  • Conduct security, fraud prevention, and debugging

  • Comply with law and protect our rights, safety, and property

4) How We Disclose Information

We may disclose personal information to:

  • Service providers/contractors that perform services for us (e.g., website hosting, security, analytics, communications platforms, scheduling tools)

  • Professional advisors (e.g., legal, accounting) as needed

  • Authorities/others when required by law or to protect rights and safety

  • Successors in connection with a merger, acquisition, financing, or sale of assets

  • Third parties with your direction/consent

We do not disclose personal information in ways inconsistent with this Privacy Policy.

5) Cookies, Analytics, and Advertising

We and our partners may use cookies, pixels, SDKs, and similar technologies to:

  • Keep the Services functioning

  • Remember preferences

  • Understand website usage and performance

  • Measure marketing performance

  • Support interest-based advertising (depending on settings)

Your controls:

  • Adjust browser settings to limit cookies (some features may not work)

  • Use any cookie banner or preference tool we provide (if available)

  • California residents: see opt-out options in Section 6

6) California Privacy Notice (CCPA/CPRA)

This section applies to California residents to the extent the CCPA/CPRA applies.

A. Categories of personal information we collect (last 12 months)

Depending on how you use the Services, we may collect:

  • Identifiers (name, email, phone, IP address)

  • Customer records (information you submit via forms/messages, appointment request details)

  • Internet/network activity (browsing activity on our site, device data, cookie identifiers)

  • Approximate geolocation (derived from IP address)

  • Audio/electronic information (communications with us, including messages; call recording only if implemented and disclosed at the time of the call)

  • Inferences (e.g., general preferences inferred from site interactions)

B. Sensitive personal information

We may collect sensitive personal information as defined by California law when you choose to provide it (for example, health-related information) and/or when you use credentials to access accounts/portals (log-in credentials). We use sensitive personal information only as reasonably necessary to provide the Services and for purposes permitted by law.

C. Categories disclosed for business purposes (last 12 months)

We may disclose the categories above to:

  • Service providers/contractors (hosting, security, analytics, communications, scheduling)

  • Professional advisors

  • Authorities/others for legal compliance and safety

D. Sale or sharing of personal information

  • Sale: We do not sell personal information for monetary consideration.

  • Sharing: We may share certain online identifiers and internet/network activity with advertising/analytics partners for cross-context behavioral advertising, depending on cookie settings and your interactions.

E. Your California privacy rights

Subject to applicable exceptions, you may have the right to:

  • Know / Access: request categories and specific pieces of personal information we collected, sources, purposes, and categories of third parties

  • Delete: request deletion of personal information we collected from you

  • Correct: request correction of inaccurate personal information

  • Opt out of sale/sharing: direct us not to sell or share your personal information

  • Limit use/disclosure of sensitive personal information (in certain circumstances)

  • Non-discrimination: you will not be discriminated against for exercising your rights

F. How to submit a request (two or more methods)

You (or your authorized agent) may submit a request by:

Verification: We will take reasonable steps to verify your identity (and agent authority if applicable) before completing certain requests.

G. Opt-out preference signals (Global Privacy Control)

Where required, we process recognized opt-out preference signals (such as the Global Privacy Control) as a request to opt out of sale/sharing for the browser/device used.

H. “Do Not Sell or Share” and “Limit Sensitive PI” links

If you use advertising/analytics that constitute “sharing” under California law, you should provide a clear mechanism on your website (commonly in the footer), such as:

  • Do Not Sell or Share My Personal Information

  • Limit the Use of My Sensitive Personal Information

  • Or a combined “Your Privacy Choices” page/tool that supports these options

(Your web team can connect these links to your cookie preferences/consent manager and/or a request form.)

7) HIPAA, PHI, and Patient Information

Important: This website Privacy Policy is not a substitute for a HIPAA Notice of Privacy Practices (NPP).

  • When we are acting as a HIPAA covered entity, and we collect or maintain Protected Health Information (PHI) about you (for example, information in your medical record or designated record set), our use and disclosure of that PHI is governed by HIPAA and our Notice of Privacy Practices, as well as applicable state/federal laws.

  • Information you submit through the Services (for example, through appointment requests or messages) may become PHI if it is incorporated into your health record or used in connection with providing health care services.

  • You may request a copy of our Notice of Privacy Practices by contacting us using the information in Section 10, and it should be available on our website if applicable.

8) Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect information. No system is completely secure, and we cannot guarantee absolute security.

9) Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10) Contact Us

For questions about this Privacy Policy or to submit a privacy request:

Renu Healthcare
2060 Placentia Ave STE A1
Costa Mesa, CA 92627
Phone: 949-704-5651
Email: domenic@renu-healthcare.com